FAQS [FREQUENTLY ASKED QUESTIONS & ANSWERS]

Discover our design variety in our online store or use our free online configurator to create a personalized neon sign. You want your own design or logo as a neon sign? No problem! Just send us a request

In addition to a wide range of neon signs for indoor and outdoor use, we offer customized solutions for neon signs, illuminated signs, illuminated boxes, illuminated letters, etc. For more information, please contact our customer service.

In order for us to provide you with a quote, three things are required:1. Drawing or image of your logo (PDF,PNG,JPG,EPS etc.) 2. The size of your sign.We will send you a quote within 24 hours of receiving this information.If you are unsure of the specifications of your project, please contact us and we will be happy to discuss the details with you!

Yes we produce all outdoor signs. Please send your request to: anfrage@neoneverglow.com

Low energy consumption , Free from any toxins, 100% handmade ,no heat or noise, Shatterproof.

DELIVERY TIME

All LED neon signs in our store are handmade by our neon artists and are personalized according to your request and therefore the following delivery times result : Deliveries within United States : 10 - 15 Business days

Yes, we also offer express shipping. The production incl.delivery is 9 - 10 working days. The cost are 100,- USD

Please enquire about the shipping status exclusively via e-mail at info@neoneverglow.com. The telephone support is only available for advice in the online store.

Personalized LED neon sign , power plug, dimmer & remote control , installation material, instruction and installation manual.

COLORS

We offer the following colors : Red, Yellow, Green, Blue, Pink, Purple, White, Warm White,Orange,Turquoise,Ice Blu

With the RGB-W function, you can continuously adjust different color tones. You also have various color light change programs to choose from.

Size selection

20inch ,29inch, 39inch, 49 inch,59inch,68inch, 78inch, 88inch,98inch. We can customize any size you want upon request.

The size is calculated automatically based on the selected length & font. We produce all signs proportional to the longest part. You are also welcome to send us a visualization before purchase and we will create a free design for you.

We can usually implement any font. Please send us the desired font as a file to info@neoneverglow.com.

Installation

LED neon signs with a back panel are supplied with pre-drilled holes (positioned by us to ensure stability). In addition, you will receive sufficient spacers for wall mounting for easy assembly / installation. If you want to hang the neon LED lamp from the ceiling, please specify this in your order, so that we can take this into account during production. In the variant " without back wall", the font is mounted with fastening eyelets by us. For this you will also receive a drilling template

All Neon LED lamps are supplied with a suitable power supply unit that is connected to a socket . For larger power supplies, an approved electrical contractor must be hired for installation to ensure proper installation. 

You can choose from the following options

:- Drilling & Screwing (Standard)

- Hanging Device (Chain Suspension)

- 3M Adhesive Tape ( With and Without Back Panel)

- Acrylic Table Stand.

The transparent cable is 3 meters long.

PAYMENT, WARRANTY & RETURN

We accept almost all payment methods.currently we offer ApplePay, Google Pay, Paypal, Visa, Mastercard, American Express, Shop Pay Sofort Banking and Klarna as payment methods. 

Unfortunately, for custom made signs, we cannot accept cancellations or returns after payment due to changes in opinion, as all signs are custom made. If your sign has a defect, we will of course offer you a replacement.

Our products come with 24 months manufacturer warranty